Product Warranty

All BV Jewelry pieces undergo strict quality control before delivery to the client. All gemstones are accompanied by certificates from reputable laboratories such as GIA, HRD, IGI, and others.

What Free Maintenance Includes

Warranty and free maintenance cover the elimination of hidden defects resulting from manufacturing faults.

To perform warranty repair, replacement, or free maintenance, the client must provide: Sales receipt, product passport, warranty certificate. Warranty service is carried out exclusively if the receipt, tag, passport, and certificate are in the name of the person for whom the item was issued.

Warranty Maintenance Terms

• Product repair is carried out within 10 days from the moment of item acceptance.
• The buyer agrees that all damages and defects discovered during repair occurred prior to acceptance.
• In case of mechanical damage (non-warranty case), your item can undergo paid urgent repair service and be ready on the same day. You can view our pricing in the "Services" section.

Cases Not Covered by Warranty

Warranty obligations do not apply to jewelry if operating conditions were violated or defects arose from careless use or misuse:

• The jewelry piece received mechanical damage due to intentional or accidental actions of the buyer.
• The item was repaired independently by the buyer or another jeweler. BV Jewelry reserves the right not to accept the item if signs of external tampering are detected.
• Loss of stone inserts, mother-of-pearl, enamel; jewelry damaged due to other external impacts: deformation, resizing, cleaning with tools not intended for jewelry.
• The item does not match the passport or certificate (hallmark, maker's mark, weight, size). Non-compliance indicates a breach of integrity, improper operation, and is not a warranty case.